Contact

Talk to the carrier
identity team.

Whether you're evaluating TDS Risk for live traffic, need compliance sign-off, or have a question about a specific reason code — reach out. We respond from a real human within one UK business day.

Send a message Browse direct channels Team online · Mon – Fri

< 1 day

First reply SLA

< 4 hrs

Developer support

4/4

UK carriers live

ICO & FCA

Registered & aligned

Direct channels

Reach the right person, directly.

Every channel is monitored by a named engineer, account manager, or the DPO. No ticket queues, no offshore call centres.

✉

General enquiries

Product questions, evaluations, anything else.

hello@tdsrisk.com →

Sales & commercials

Procurement, custom agreements.

sales@tdsrisk.com →

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Developer support

API integration, reason codes.

support@tdsrisk.com →

◆

Compliance & DPO

GDPR, DPA, data subject rights, audits.

dpo@tdsrisk.com →

Send us a message

Not sure where to route your question?

Tell us about your use case — expected volume, which signals you're interested in, and any regulatory context. We'll route you to the right engineer or AM.

First name*

Last name*

Work email*

Company*

Interested in

How can we help?*

Expected monthly check volume

Message*

Typical first reply in < 1 UK business day

live_response_sla.json

LIVE

status

OPERATIONAL

general

< 1 business day

sales

< 1 business day

dev_support

< 4 hours

security

< 4 hours

dpo

< 2 business days

escalation

named_engineer

hours

mon–fri · 09:00–18:00 UK

Carrier coverage — live

vodafone_uk ee o2_uk three_uk

// every enquiry is logged against a named team member. no ticket queues, no offshore contact centres, no chatbots.

What happens next

From first message to first live check.

There's no sales gauntlet. You'll talk to a real engineer, run test checks against real carrier data, and be live in minutes — not months.

✓No contracts, no minimums, pay-as-you-go

✓Carrier approval inherited — you don't need separate deals with Vodafone, EE, O2, Three

✓Signed audit trail on every check — FCA Consumer Duty ready

✓UK-only data residency — nothing leaves UK jurisdiction

You send a message

Either the form above, or direct to one of the team emails. Routed automatically to the right specialist within minutes.

Named engineer replies

You get a human response from a named team member — typically under one UK business day — with answers or a Calendly link to talk further.

No gatekeeping

Test keys & sandbox access

If you’re evaluating, we provision test API keys instantly upon sign up, run unlimited sandbox checks against synthetic carrier responses.

Go live self-serve

Once you're ready, pass our automated privacy policy scan, top up credits, and flip to production keys. No manual review.

Minutes, not months

Company details

For procurement & vendor onboarding.

Everything your legal, InfoSec, or procurement team will ask for on vendor questionnaires.

Legal entity

The Data Supermarket LtdTrading as TDS Risk

Companies House

13855926England & Wales

ICO Registration

ZB300553

Registered office

The Innovation Centre, Brunswick street, Nelson, BB9 0PQ

Data residency

UK onlyNo transfers outside UK

Carrier coverage

Vodafone · EE · O2 · Three

Support hours

Mon – Fri · 09:00 – 18:00 UKAPI available 24/7

DPA / InfoSec pack

Request on demand →

Prefer to self-serve?

You don't actually need to talk to us.

Every answer is already online. Run your first check in under 10 minutes, without a sales call.

Start with the quickstart Read the docs

⚡

Getting started

First check in 10 minutes. Includes Postman, cURL, and Node examples.

Open quickstart →

📋

Reason codes reference

Every signal we return, what it means, and when to act on it.

Browse reason codes →

🟢

System status

Live API uptime, carrier connection status, and incident history.

View live status →

Talk to the carrieridentity team.